Massage by Melanie
Melanie Christofferson, LMT; NVMT.8275

Policy Notifications

Policy Notification

I appreciate that you've chosen me for your massage and bodyworks needs. To provide the best service possible to my clients, I have implemented the following policies:

Cancellation Policy

I respectfully ask that you provide me with a 24-hour notice of any schedule changes or cancellation request. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am often unable to fill that appointment time. This in an inconvenience to me, your therapist, and also means my other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. I also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.

I understand that emergencies can arise, and illness do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in the need for late cancellations. I will do my best to give advance notice if I am closing or needs to cancel due to bad weather and I ask you to do the same. Please do not risk your own personal safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, this is determined on a case-by-case basis.

Late Arrival Policy

I request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions I or you may have. I understand that issues can arise that may cause you to be late for your appointment. However, I ask that you call to inform me if this ever occurs so I can do my best to accommodate you. Appointment times are reserved for each client, so oftentimes I cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends on the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return, I will do my best to be on time, and if I am unable to do so I will add time to your session to make up for my late arrival or adjust the service charge accordingly.

Inappropriate Behavior Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited, I may also file a report with the local authorities if necessary. Treat me, your therapist, with respect and dignity and you will be treated the same in return.

I look forward to serving you!